REFUND & RETURN

At Tharo, we prioritize your satisfaction with every purchase. Our commitment is to provide you with high-quality products, and we understand that there may be instances where you need to return an item. To facilitate this process, we have a straightforward return and refund policy in place.

3-Day Return and Refund Policy

Tharo offers a "3-day return and refund policy" for our valued members. If, for any reason, you are dissatisfied with the quality, freshness, or quantity of the product, you can initiate a return within three days of receiving the order.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our Customer Support team via email at support@tharo.com or call us at 7880060044 Provide your order details and the reason for the return.
  2. Product Pickup: Our team will guide you through the return process. If the return is approved, we will arrange for the pickup of the product from your specified delivery address.
  3. Return Authorization: Ensure that the product is in its original packaging and has not been used. We may request additional details or images to validate the return request.
  4. Refund Process: Once the returned product is received and inspected, we will issue a refund in the form of a discount coupon. This coupon will be of the same amount as the purchase price and can be redeemed on any product on our website.

Terms and Conditions

  1. Time Frame: The 3-day return window begins from the date you receive the product.
  2. Product Condition: Returned products must be unused, in their original packaging, and in the same condition as received.
  3. Refund Method: Refunds will be processed through a discount coupon that can be used for future purchases on our website.
  4. Non-Returnable Items: Some products may not be eligible for return due to hygiene or safety reasons. We will clearly specify such items in the product description.
  5. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for a replacement or offer a full refund.

Contact Us

If you have any questions or concerns about our return and refund policy, feel free to reach out to our Customer Support team at support@tharo.com or call 7880060044.

Thank you for choosing Tharo. We value your trust and are dedicated to ensuring your satisfaction with our products and services.